A. Privacy Policy

What information do we gather and what do we do with it?

All our webshop services use the PayPal services. There is no information collected outside the PayPal services when ordering products and services. For information on the information PayPal is collecting, we refer you to the Privacy Policy for PayPal Services on the PayPal website.

Registration on our website is totally separated from the webshop services. Registration will give you access to specific content on this site. Registration also means that we can send you a newsletter or promotion. Your information (name, username, password, and e-mail) will not be shared with third parties.

Use of "Cookies"

"Cookies" are small files of data that reside on your computer. We are not using "cookies" on purpose. This website is developed using Joomla and uses PayPal for its webshop functionalities. Both are using cookies we do not control (for example, Joomla uses cookies for user tracking, hit counting, statistics and more. PayPal uses cookies to customise the PayPal Services, content and more).

Other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

B. Return Policy

Unwanted or Unsuitable Items

For products not delivered via email, if you are unhappy with a product you have purchased from us, you may return the product within 10 days of delivery for a refund. All products must be returned in their original packaging and in a re-saleable condition. You are responsible for the cost of returning unwanted items to us.

For products delivered to you via email, you cannot return the product. This is because there is no copy protection on these items.

Damaged Items

Please do not accept or sign for an order which is visibly damaged. If you receive an item which has been damaged in transit, please contact us as soon as possible. We will do our best to provide a replacement as soon as possible. This does not affect your statutory rights.

Faulty Items

In the unlikely event that you receive an item which proves to be faulty we are happy to help. However, we do ask that you notify us of any problems within 3 days.

Items Received in Error

If you receive an item that you did not order, please notify us within 3 days.

How to Return a Product

For products not delivered via email, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or call our Customer Services Department on +32 (0)477 26 93 18. Please provide your transaction information and a brief explanation of the problem. Please post the goods back to our Customer Services Department: Pro Optimize, Nieuwstraat 91, 8780 Oostrozebeke, Belgium

Please pack the item(s) so that they will not be damaged in transit. Include a copy of your receipt/delivery note and a brief note of the reason for return.

C. Terms and Conditions

General Conditions

This website is operated by Pro Optimize (referred to as "Pro Optimize/we/us/our"). It is important that you carefully read these terms and conditions of use before you register with the Pro Optimize website.

We provide products and services to you through our website and those products and services are provided to you on the basis of these terms and conditions. Please note that they may vary from time to time without notice to you.

When you use our website or any of our products or services you may be advised that special guidelines apply. Unless otherwise stated, these guidelines or rules form part of these terms and conditions.

These terms and conditions apply to all users (including casual browsers) whether or not the registration process has been completed.

Description of Products and Services

You are able to benefit by using our website for online retailing, and any other products and services which we may add from time to time. We also may remove certain products and services from our website. Certain products and services may have their own, additional special terms and coniditions. These will be made clear to you before you use those services. We may discontinue providing certain or all of the products or services on all or part of the website at our discretion and without notice to you. We will, however, endeavor to let you know of this via our site.

Price

The prices payable for products and services that you order via our website are set out in our website. We try to ensure that all the prices shown on this website are accurate. However, occasionally products or services are mispriced. Where a product's correct price is lower than the stated price we will issue a refund for the difference and dispatch the order in the usual way. Where a product's correct price is higher than the stated price we will inform you of the correct price and give you the opportunity to proceed with the order at the correct price or cancel the order.

You might be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out below or via a personal quote.

Payment

Payment can be made by MasterCard, American Express, Visa, and PayPal.

All payments are handled by PayPal. PayPal is compliant with the international PCI-DSS-standards (Payment Card Industry Data Security Standards). All credit card information is treated by PayPal and is not stored by any means by us.

All prices include VAT as applicable at the applicable current rates.

Confirmation of Order

Following completion of your order, we will send you an email acknowledging your order. This email is an order confirmation and the acceptance of your order.

Your order is accepted and the contract concluded when the product ordered is dispatched to you unless the order is subsequently cancelled by either you or us. 

Right for you to cancel your contract

You may cancel your contract with us for the products you order at any time up to the end of the ten days from the date you receive the ordered products. Kindly refer to our Return Policy.

You cannot cancel your contract if the products you have ordered are out of the sealed package in which it was delivered to you.

You cannot cancel your contract if the services you have ordered have already started to be performed. 

To cancel your contract you must notify us in writing.

If you have received the products before you cancel the contract then, unless it is an item received in error, you do not have right to cancel, you must send the products back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the products for delivery you must not unpack the products when they are received by you and you must send the products back to us at our contact address at your own cost and risk as soon as possible.

Once you have notified us that you are canceling your contract, in the future any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the products in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the products delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the products from the amount to be re-credited to you.

Cancellation by us

We reserve the right to cancel the contract between us if:
a. we have insufficient stock to deliver the products you have ordered and will not continue to deliver the products in the near future; or
b. we do not deliver to your area.

If we do cancel your contract we will notify you by e-mail.

Delivery of products to you

We will deliver the products ordered by you to the address you give us for delivery at the time you make your order.

Delivery will be made as soon as possible after your order is accepted. Duration may vary depending on the destination.

You will become the owner of the products you have ordered when they have been delivered to you. Once products have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Products for delivery outside the European Community may be subject to import duties, taxes and/or customs charges. These charges are levied once the parcel arrives at its destination, and must be paid by the recipient. You assume full responsibility for complying with any importation regulations. Please contact your local customs office for further details.

Registration

Registration on our website is totally separated from the webshop services. Registration will give you access to specific content on this site. Registration also means that we can send you a newsletter or promotion.

Code of Conduct

You are responsible for anything which you transmit or receive to, from or via our website. You are not permitted to use our website or any of our products and services for any reason or purpose which is unlawful, defamatory, harmful or objectionable and, in particular, you are not permitted to transmit anything which, in our opinion, harms our business or offends other users. You are not permitted to do anything which may disrupt in any way the operation of our website, products and services, nor are you permitted to do anything which would disrupt the use of our website and our products and services by any other user. Other than as expressly permitted, by us, you are not permitted to use our website to engage in any commercial activity of any form.

Proprietary Rights and Licences

All text, music, sound, photographs, graphics, video, page layouts, design and other material that is contained on our website or is part of our products and services, is protected by our and their copyrights, trade marks, service marks, patents or other proprietary rights and laws. We own or are licensed to use all intellectual property rights (including all copyrights, patents, trade marks and trade secrets) in connection with and in all versions of the website and our products and services, the software we use to operate the website and services and any data (including data obtained from you during the registration process) generated by users of the website and services. You are not permitted, except where expressly authorized to do so, to change, copy, store, publish, rent, license, sell or distribute in any way any of these intellectual property rights.

Trade Mark Information

All trademarks, product names and company names or logos used within this website are the property of their respective owners. You agree not to display or use either or both in any manner without our prior written consent in writing.

Advertisements and Promotions

We may use our website or any of the products and services we provide or in any of the correspondence we send to you to run advertisements promoting products and services we offer, or any person or corporation duty authorized by us to advertise or promote their product or services through us.

External Links

We may provide or third parties may provide links to other websites or resources. These are provided purely as a matter of convenience and we do not endorse the contracts of those websites. We are not responsible for the availability of these websites, nor will we be liable in any way for any loss or damage which you my suffer by using those websites. If you decide to access linked third party websites you do so at your own risk.

Indemnity

You agree to indemnify us and hold us harmless from and against any claims, actions or demands (including any legal fees incurred in connection therewith) resulting from your misuses of our website or your breach of these terms and conditions. We will notify you promptly of any such claim, action or demand and will assist you as may be reasonable necessary providing you meet our costs and expenses (including our legal fees).

Limitation of Liability

To the extent that we are lawfully able to do so, we will not be liable for any claims, losses and/or damages of any nature resulting from: (a) your use or inability to use the website; (b) the products and services we provide (except where we expressly state that we have responsibilities or liabilities in these terms and conditions or other terms and conditions that related to our other products and/or services we provide); (c) unauthorized access to alterations of your transmissions or data; (d) statements or conduct of any third parties. You agree that in no event will we be liable for any loss of profits, goodwill, loss of business, loss of data or any other indirect or consequential loss or damage whatsoever.

If the products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us within 3 working days of the delivery of the products in question.

If you do not receive products ordered by you within 10 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 20 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be at your option
a. to make good any shortage or non-delivery;
b. to replace or repair any products that are damaged or defective; or
c. to refund to you the amount paid by you for the products in question in whatever way we choose.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase products from our site. The importation or exportation of certain of our products to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the products you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Use and Storage

We may establish general practices and limits concerning the use of the website and the services we provide, including limits to the size or number of e-mail message you send or the time that message may be stored or posted on our website. We are entitled to delete any material at any time and we will not be liable in any way for deleting or failing to store or post any material which you may transmit to us.

Suspension and Termination

We may in our sole discretion suspend and/or terminate registration or use of our website or our services at any time and we shall not be liable to you or any third party for any loss or damages suffered on account of such suspension and or termination. Typically, we would only do this where you have not used our services for some time or if we believe that you have acted inconsistently with those terms and conditions. However, there may be other reasons why we would suspend and/or terminate.

Events beyond our control

We shall have no liability to you for any failure to deliver any products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstances beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire explosion or accident.

Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

Entire agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the products to you by us. Nothing said by any person on our behalf should be understood as a variation of these terms and condition or as an authorized representation about the nature or quality of any products offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

Pro Optimize website is operated by

Pro Optimize bvba
Nieuwstraat 91
8780 Oostrozebeke
Belgium
Registered Company Number BE 0894.840.539 (Incorporated in Belgium)
International ING-Bank Account Number IBAN: BE15 3850 3133 7430 & BIC: BBRUBEBB (ING-Bank 385-0313374-30)

We recommend you print out a copy of these terms and conditions for your future reference. If you have any questions regarding the Pro Optimize website please contact us on +32 (0) 477 26 93 18, email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or write to us at Pro Optimize, Nieuwstraat 91, 8780 Oostrozebeke, Belgium.

D. DELIVERY AND POSTAGE

Delivery

As long as no delivery costs are listed here, no delivery costs will be charged.

Agenda

What others say about us...

“Steven is one of the best on process improvement projects I know. His great knowledge and experience helps him to always find tailor made solutions without doing concessions to the basics of a process. Next to that and probably even more important, he has got eye for the people in the change process.”

Brian Taylor